Telehealth is the use of telecommunications equipment and infrastructure to enable or facilitate health related activities. The use of Telehealth is growing rapidly in the US. As this occurs the types of technologies and the ways in which they are used in healthcare is also rapidly changing. Today, telehealth services are delivered in 4 basic ways. These include a) live video-based interactions between two individuals b) the transmission of prerecorded digital pictures and images c) remote patient monitoring which is the collection and wireless transmission of health information from an individual in one location to someone in another location and d) mHealth which involves the use of mobile hardware (phones, tablets etc.) and software (apps) to enable or facilitate health activities.

The delivery of telehealth services is often organized in one of three ways or models. When a large healthcare system is the primary provider of telehealth services to smaller often rural hospitals, this is called the hub and spoke model of telehealth organization and delivery. Alternatively, telehealth services can be delivered through a network model. In this model health care facilities are connected to each other, creating large networks and smaller subnetworks which work at times, independently and at other times together, to provide a range of telehealth services to patients and caregivers. Thirdly, due in large part to advances in broadband network availability and reliability, telehealth is increasingly being deployed in a “direct to consumer” model where consumers using their own devices can directly connect with health personnel and services anytime, anyplace.

So, what impact will telehealth have on the health sector in the future? Over the next decade we will continue to see tremendous innovation and evolution in the telehealth space. This will continue until most patients and most providers will be delivering health services using some form of telecommunications technology and or infrastructure. Consumer telehealth devices will go far beyond cell phones, tablets and apps to include voice activated systems like Amazon Alexa or Google Home, automobiles and even homes and buildings themselves. There will be tremendous growth in the types of data that can and will be collected from patients.  There will also be rapid growth in the number of ways in which this data can be collected. Many everyday consumer devices will not only capture data and send it somewhere to be analyzed, but these devices will also, in the future, be able to appropriately act of the collected information, in real time without the direct involvement of a healthcare professional or family caregiver.  This is the basis of what are known as “smart devices”.  They are smart because computing power will have advanced to the point where it can be put not only into desktop computers and cell phones but into devices as small as dust or blood cells.  They will not need batteries, because they will be able to run using the electricity generated by our bodies. Finally, they will in many cases, transfer information using low power medical body area networks which will enable the automatic capture and transmission of information from multiple body worn sensors simultaneously and wirelessly. The introduction of 5G networks will enable an era of continuous connectivity (or pervasive computing as it is also known). This will allow patients, caregivers and providers alike to monitor important health information continuously. (in real time, at all times, no matter where a patient, consumer or provider is located). Finally, there will be further evolution in the models of care delivery. Current models of telehealth all require an individual to decide to provide or receive a telehealth-based service. These models of Telehealth can be said to be “active” models because they require a person to do something in order to receive the or deliver the service. In the future, telehealth services will be delivered, in many cases, automatically, as the need arises. At times, patients will not even realize they are receiving health services at all, because delivery or receipt of the services will not require any active action and the spaces in which will live, work and play, will all be connected and smart. In this future, health care providers will oversee the development of the “brains” of these systems but will not always need to be involved in deciding or implementing the appropriate action to address the health concern. Broadband based technologies like telehealth are changing the world in exciting ways that are sometimes hard to imagine. They also have the potential to make the possibility of health a reality, for all.

GreystonevectorSocietal forces are pushing healthcare out of hospitals and into the home.  Healthcare professionals have new incentives to care about the behavior of their patients, in between hospital visits. Many patients are taking more ownership of their health and healthcare.  Soon one in three Americans will be over the age of 65 and almost 90 million people will be over the age of 85. Approximately 11,000 baby boomers are turning 65 every single day. Most of these people want to continue living independently in their homes as long as possible. These consumers will demand a paradigm shift in which they can receive healthcare services, use educational content and respond to employment opportunities “On Demand”, when they need/want them, not just when the store, office or clinic is open.

In the future, our homes and cars will identify us and unlock the doors by reading our heartbeats. These homes will diagnose health issues and instantly deliver treatments, sometimes before we even know there is an issue. They will use cloud based artificial intelligence, machine learning and smart devices in the home, to prevent serious health problems from ever even occurring.  Residents, caregivers and homeowners will have unprecedented ability to engage, monitor and manage their health and the care of loved ones anytime, anywhere.

Smartcare Communities are about reimagining living spaces into residential networked community dwellings that are optimized for health.

SmartCare community residents who need health services could receive televisits through flat screen TV’s located in the privacy of their apartments. Alternatively, they could walk down to the community urgent care center if they like. Also, residents could even receive in person, robot or avatar based house calls if necessary. Health sensors in the homes along with information from wearable devices like smart watches and other wearables would be collected and insights delivered to residents each morning, by their preferred method, email, text, voice (Alexa), video (TV), to help patients manage their health concerns. This is just the beginning.

The question is though, will the poor and middle class ever benefit from these advances or will they remain in the hands of the wealthy? How will people from underserved populations (rural, inner city, elderly, homeless, substance abusers etc.) be able to purchase these homes? Join us for a special discussion on “Smart Cities and Smart Care at HIMSS18 at the Sands Expo and Convention Center in Las Vegas March 5-8, 2018. Here we, along with 40,000+ others will discuss this and many other important topics in Health and technology. Join us for a fascinating discussion as we create the future of health and care!

Yesterday CVS Health announced that it has agreed to buy Aetna for $69 billion. If the deal goes through, it should send shock waves through the health care system. CVS is not only the largest pharmacy chain in the US, but it is also the 7th largest company in the US with approximately 9600 retail stores in 2016. But CVS Health has plans to move beyond being just a pharmacy and convenience store to become a bona fide healthcare company. The emerging 3-part strategy is potentially powerful! One part of the strategy is to expand the current offerings of CVS pharmacy’s to included more traditional healthcare services that formerly required hospital or doctor’s office visits. Given that CVS Health already provides healthcare services through its more than 1,100 MinuteClinic medical clinics as well as their Diabetes Care Centers currently located within CVS stores this transition is likely doable. The second part of the strategy appears to be aimed at driving down healthcare costs through creating a virtually wholly owned prescription drug ecosystem, not unlike the IOS ecosystem created by Apple. which is on the brink of becoming the first trillion-dollar and most successful company in the world. The third part of the strategy, which builds on the first two parts, is focused on driving value for consumers. While some may doubt their ability to accomplish this goal, the rising popularity of retail healthcare outlets, the potential for vastly enhanced consumer healthcare experience (little to no waiting lines or delays in seeing providers, easy access to medical facilities located in local communities, lower medication and care delivery costs, familiar, trusted care delivery settings combined with convenience shopping opportunities) strongly suggests that the essential elements are indeed in place. Interestingly, this vision and emerging strategy is in line with that of Aetna the 3rd largest health insurance company in America. Aetna’s CEO, Mark Bertolini took things even a step further last month while speaking at the Healthcare of tomorrow conference where he said that it will soon be possible to provide the bulk of care patients need, in the home and community. So, in the near future, “if you must go to the hospital, [the healthcare system] will have failed you”. In this new world traditional high cost, brick and mortar tertiary healthcare systems will simply not be able to compete on costs, convenience and as the evidence is beginning to indicate, not even quality. Their ability to pivot to a more sustainable care delivery model that substantially improves patient experience and value, will be limited. As such, the classic scenario for disruption, as originally articulated by Harvard Business School Professor, Clayton Christensen, and as applied to the organization and delivery of healthcare by Johns Hopkins experts  Gibbons and Shaikh, is in place and could eventually significantly impact the traditional healthcare system as we know it. Rather than sticking their heads in the sand, CVS and Aetna appear to be embracing the challenges that lay ahead and seizing the opportunities these changes bring. It remains to be seen, if others will join them, or be left behind.

Welcome to the DiverseIT Blog. A Blog all about Innovation, Diversity, Technology and Health. Why a blog about these topics? Because in this country we have about 400,000 primary care doctors, about 2.6 million nurses and less than 6000 hospitals and health centers that are increasingly responsible for the health of a rapidly growing population of over 320 million people who are ageing fast, becoming much more diverse, seeking health sometimes at all costs and increasingly relying on technology. It is also because the current healthcare system is not able to keep everyone healthy, costs continue to rise unsustainably and no one seems to have the answer to the question of just exactly how are we going to improve health among an aging and increasingly diverse nation without a greater reliance on innovations in health technology. So let’s talk about it. This is a blog about solutions, not only the problems. So join the conversation and together, we just might change the world!